CRM setup, lead-flow automation, and follow-up systems for Miami businesses — so the leads you earn actually convert.
Most Miami businesses lose more revenue to slow follow-up than to lost leads. An inquiry comes in from Instagram, the website, a missed call, or a referral — and then sits unread for two days while the prospect calls the next competitor. Speed-to-lead is the single highest-leverage variable on close rate, and most Miami businesses have no system for it. We set up CRMs and lead-flow automation for Miami businesses across Brickell, Wynwood, Coral Gables: instant auto-responders, missed-call text-back, automated routing, and follow-up sequences that keep every inquiry moving until it closes.
Miami runs on image. Customers, clients, and partners scroll Instagram and read Google reviews before they will book a table, sign a lease, or call a lawyer. A weak feed is read as a weak business, regardless of the actual product. The brands that win here treat content as core operations, not an afterthought. In a competitive market, speed-to-lead is one of the highest-leverage levers on close rate — the business that responds in five minutes typically wins the inquiry over the one that responds in two days. Most Miami businesses do not have a slow-leads problem; they have a no-system problem. Automation — auto-responders, missed-call text-back, SMS sequences, and clean pipeline visibility — fixes that without adding headcount.
"We work with Miami restaurants, med spas, agents, and lifestyle brands across Brickell, Wynwood, Coral Gables, and the Beach — bringing a Fort Lauderdale-based crew that knows the Miami pace and standards."
A full lead-flow and follow-up system — built around your team and the way you actually sell.
CRM and automation work best when they fix specific revenue leaks. These are the leaks we see most often.
Auto-responders, SMS sequences, missed-call text-back, and routing so the first response goes out in seconds, not days — speed-to-lead is the single biggest factor in close rate for most service businesses.
Every inquiry — website, Instagram DM, Google, referral — captured in one inbox with clear ownership, so nothing sits unread.
Nurture sequences for leads that need time, so a "not now" does not become "never" because you forgot to reach back out.
Clear stages, reporting, and conversion data so you actually know where revenue is coming from and where it is stuck.
Bookings, reminders, post-visit emails, review requests — automated cleanly so the team can focus on the work that matters.
CRM and automation is scoped per setup, with optional ongoing management.
CRM Setup
Get the system running.
Full Lead Flow
Every channel connected.
Ongoing
Continuous tuning.
See the full breakdown on the CRM page, or request a quote.
CRM and automation runs differently for different businesses. These are the Miami categories we work with most often.
Food content, Reels, and a feed that turns scrolls into reservations and walk-ins.
Experience-driven content for hotels, resorts, and venues that turns inspiration into bookings.
Transformation content, treatment education, and a feed that keeps the booking calendar full.
Listing content, market authority, and the personal brand that wins the listing appointment.
More on the CRM and automation service page, or just book a free call to ask in person.
Clients usually engage us across more than one channel — content, web, and follow-up systems all reinforce each other.
Available across Miami-Dade County and South Florida.
Available across Miami-Dade County and South Florida.
Available across Miami-Dade County and South Florida.
Available across Miami-Dade County and South Florida.
Available across Miami-Dade County and South Florida.
Lunna builds CRM, lead-flow, and automation systems for Miami businesses.
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